Customer Complaints and Escalation

How to complain

Email support@greeng.co.za with your account reference, contact details, service location, description, relevant dates and requested outcome. Do not email passwords or payment-card details.

Ask for a ticket reference and written acknowledgement. Green G will investigate, provide progress updates and communicate its decision and any available remedy. If you disagree with the response, reply requesting escalation to management, referencing the original ticket.

Where applicable, customers may pursue external remedies through ICASA. Once Green G is admitted to ISPA, applicable ISPA complaint and mediation procedures will also be available.

Service information

Review the applicable order form, contract, package terms, installation fees, cancellation provisions and acceptable use policy before subscribing. Submit billing disputes with the relevant invoice number.