ASKED
QUESTIONS.
1. What services does Green G Technologies offer?
Green G Technologies provides CCTV installation, wireless and fiber internet for residential and commercial clients all designed for reliable performance.
2. Where are your internet services available?
Our Internet Services are available in and around Zululand Submit an enquiry with your address to confirm service availability in your area.
3. How do I sign up for an internet package?
Complete the enquiry form on our website, selecting your preferred package. Our team will verify coverage, provide a customized quote, and guide you through registration and installation.
4. What does your CCTV installation service include?
Our CCTV service offers professional installation, high-quality cameras, and optional remote monitoring for homes and businesses. Submit an enquiry for a tailored solution and quote based on your security needs.
5. What IT support services do you provide?
We offer network setup, troubleshooting, hardware maintenance, and software solutions for residential and commercial clients. Contact us via the enquiry form to address your specific IT requirements.
6. How much do your internet packages cost?
Our packages are competitively priced, starting at affordable rates that vary by speed and location. Submit an enquiry to receive a personalized quote, including any available promotions.
7. Are there installation fees for internet or CCTV services?
Installation fees depend on the service and location. A detailed quote will be provided after your enquiry.
8. Do I need to rent a modem or router, or can I use my own?
We provide a modem/router with internet packages, included in the service fee. You may use compatible equipment, but we recommend our devices for optimal performance and support. Contact us to verify compatibility.
9. Are there data caps or throttling on your internet packages?
Our packages are uncapped, with no data limits or throttling, ensuring consistent speeds for streaming, gaming, and work.
10. What are the contract terms for your services?
We offer flexible month-to-month plans with no long-term commitments. Optional 12- or 24-month plans may include discounts. Details will be included in your quote upon enquiry.
11. How do I resolve connectivity or technical issues?
Select “IT Support” on our enquiry form or contact our support team at 087 550 3000 or WhatsApp us on 060 0196566. Online troubleshooting guides are available for common issues, ensuring quick resolutions.
12. What internet speeds are suitable for my home or business?
Submit an enquiry to discuss your needs.
13. How do I pay my bill, and what payment methods are accepted?
Payments can be made via debit order, EFT, or our secure online customer portal, accepting major credit/debit cards and bank transfers. Contact billing for assistance with payment setup at 087 550 3000 or WhatsApp us on 060 019 6566
14. Do you offer business-specific internet or CCTV solutions?
Yes, we provide high-speed fiber (up to 100Mbps) and CCTV systems for businesses, with prioritized IT support and scalable solutions. Submit an enquiry to customize your business plan.
15. How reliable is your network, and what happens during outages?
Our network is engineered for high reliability with redundant systems. During outages, we proactively notify all affected clients via email or SMS and our IT support team works swiftly to restore service. Check our status page or submit an enquiry for updates.
16. Do you offer promotions or discounts for new customers?
We regularly offer promotions, such as discounted installation or introductory rates. Submit an enquiry to receive the latest offers tailored to your selected package.
17. Can I upgrade or downgrade my internet package?
Yes, you can upgrade or downgrade your package at any time. Contact us via the enquiry form to adjust your plan with minimal disruption.
18. What is your cancellation policy?
Month-to-month plans require 30 days’ notice for cancellation. Contracted plans may have early termination fees, detailed in your agreement. Submit an enquiry to initiate cancellation or discuss options.
19. Can I bundle services like internet and CCTV for a discount?
Yes, we offer bundled packages combining internet (wireless or fiber) and CCTV installation, providing cost savings for homes and businesses. Submit an enquiry to explore bundle options and receive a quote.
20. How do you ensure customer data security and privacy?
We comply with South Africa’s POPIA regulations, using secure systems to protect your personal and payment information. Our customer portal and support processes prioritize data privacy. Submit an enquiry for details on our security measures.