Acceptable Use Policy
Effective: 1 November 2026. This policy applies to Green G Technologies internet access and related network services, subject to the customer's signed service agreement and applicable law.
Responsible use
Customers must use services lawfully and must not intentionally interfere with our network, other users, or third-party rights. Customers must take reasonable steps to secure their devices, credentials and local networks.
Prohibited activity
- Unlawful conduct, fraud, threats, harassment or infringement of intellectual property rights.
- Distribution of malware, unauthorised access, scanning or attacks against systems without permission.
- Deliberate disruption of network services, denial-of-service attacks or circumvention of security controls.
- Unsolicited direct marketing in breach of applicable law, including POPIA, or other abusive bulk messaging.
- Any activity that breaches applicable service terms or relevant laws.
Reporting abuse
Send reports with dates, timestamps, affected IP addresses and supporting evidence to support@greeng.co.za. A dedicated abuse mailbox will be published once configured and monitored.
Enforcement
We may investigate and take lawful, proportionate action, including warnings, restrictions, suspension or termination where justified by our contracts or legal obligations. Emergency security measures may be necessary to protect users and network integrity. Customers may raise disputes through our complaints process.
Changes and questions
Material changes will be communicated through appropriate channels. Contact support@greeng.co.za with questions.
This policy should be approved against Green G's actual operating practices and customer agreements before publication as a binding contractual policy.